Best Customer Feedback Software : Boost Your Business with Top-Rated Feedback Tools

The best customer feedback software allows you to collect and analyze various types of customer feedback, such as reviews, surveys, and social media activity, in order to improve your product and enhance the customer experience. Some popular customer feedback platforms include SurveyMonkey, AskNicely, UserReport, InMoment, and Podium.

These tools help you track customer feedback effectively and make informed decisions based on the data gathered. With features like NPS, CSAT, and CES surveys, customer satisfaction can be accurately measured. Additionally, tools like Hotjar and Survicate enable you to trigger targeted surveys on your website and gather valuable insights from your customers.

Top-Rated Feedback Tools For Boosting Your Business


When it comes to customer feedback software, Trustpilot is one of the top-rated tools for boosting your business. With Trustpilot, you can easily collect and manage customer reviews, helping you build trust and credibility with potential customers. The platform offers integration options with other tools, making it seamless to incorporate customer feedback into your existing systems.


If you’re looking for a survey-based feedback collection tool, Qualtrics is a great option. It allows you to create surveys and collect feedback from customers, giving you valuable insights into their needs and preferences. Additionally, Qualtrics offers advanced analytics and reporting features, so you can track and analyze the data effectively.


For product feedback collection, UserReport is a reliable choice. It enables you to gather feedback directly from your users, helping you understand their experiences and identify areas for improvement. UserReport also offers user segmentation and targeting features, allowing you to tailor your feedback collection efforts to specific user groups. Moreover, it integrates seamlessly with other tools, making it easy to incorporate feedback into your existing workflows.

Choosing The Right Platform To Collect Customer Feedback

Best Customer Feedback Software

SurveyMonkey: SurveyMonkey is the most popular customer feedback platform. With its versatility and customization options, businesses can tailor surveys to suit their specific needs. Additionally, SurveyMonkey offers expertise in survey creation and analysis, providing valuable insights to improve products and services.

AskNicely: AskNicely is known for being the best platform for Net Promoter Score (NPS) feedback. It allows businesses to collect real-time feedback and automate follow-ups. This helps in understanding customer satisfaction levels and identifying areas for improvement.

InMoment: InMoment stands out with its AI-driven analytics, providing advanced customer intelligence. Businesses can gain deep insights into customer preferences and behaviors, enabling them to make data-driven decisions. InMoment also offers action planning and execution tools to effectively implement feedback-driven improvements.

Building Effective Customer Feedback Surveys

Online Survey Tools

Survey Tool Source
HubSpot Customer Feedback HubSpot
Survicate Survicate
SurveyMonkey SurveyMonkey
ProProfs’ Survey Maker ProProfs
Typeform Typeform

Customer feedback software is essential for businesses looking to gather valuable insights from their customers. It allows you to collect and analyze different types of feedback, such as reviews, surveys, customer service interactions, and social media activity. By leveraging customer feedback software, you can make informed decisions that enhance both your product and customer experience.

The following online survey tools are popular choices for building effective customer feedback surveys:

  • HubSpot Customer Feedback: A comprehensive tool offered by HubSpot.
  • Survicate: A versatile survey tool designed for gathering customer feedback.
  • SurveyMonkey: A widely-used platform known for its user-friendly interface.
  • ProProfs’ Survey Maker: A powerful survey tool with customizable features.
  • Typeform: A modern survey tool that offers engaging and interactive surveys.

These tools provide various features and functionalities to create surveys tailored to your specific needs. Whether you need a simple NPS survey or a comprehensive questionnaire, these online survey tools can help you effectively collect and analyze customer feedback.

Understanding Customer Feedback Software

Customer feedback software is a valuable tool for businesses looking to enhance customer experience. This software helps companies collect and analyze various types of feedback, such as reviews, surveys, and social media activity, to make informed decisions that elevate their product and customer experience. Some popular examples of customer feedback software include Trustpilot, Qualtrics, UserReport, Instabug, and Apptentive. Additionally, there are dedicated platforms like SurveyMonkey, AskNicely, UserReport, InMoment, and Podium that specialize in collecting feedback from customers. These platforms offer features like AI-driven analytics, customer interaction management, and NPS tracking to help businesses keep track of customer feedback effectively. By utilizing customer feedback software, businesses can gain insights that allow them to optimize their products, services, and overall customer experience.

Software Features
Trustpilot Collects reviews and feedback
Qualtrics Collects and analyzes various types of feedback
UserReport Specializes in product feedback
Instabug Collects feedback for mobile apps
Apptentive Allows for customer interaction management

Tracking Customer Feedback Effectively

Importance of tracking customer feedback: Tracking customer feedback is crucial for businesses as it provides valuable insights into customer satisfaction and helps identify areas for improvement. By actively monitoring and analyzing customer feedback, companies can enhance their products and services, address customer concerns, and build stronger relationships with their target audience.

Best practices for tracking customer feedback:

  • Implement a systematic approach to collect feedback from multiple channels, including surveys, reviews, and social media.
  • Use customer feedback software to streamline data collection, analysis, and reporting processes.
  • Regularly review and categorize feedback to identify trends and patterns.
  • Take immediate action on critical feedback and prioritize improvement initiatives.
  • Engage with customers by responding to their feedback and providing updates on addressed issues.
  • Continuously monitor and assess customer feedback to ensure long-term customer satisfaction.

Tools and software for tracking customer feedback:

Tool Description
Wootric Customer feedback tracking software that uses NPS, CSAT, and CES surveys.
Savio A feedback management platform that helps businesses collect and analyze customer feedback.
Custify Customer success platform that offers features for tracking and managing customer feedback.
Best Customer Feedback Software  : Boost Your Business with Top-Rated Feedback Tools


Frequently Asked Questions On Best Customer Feedback Software

What Platform To Collect Customer Feedback?

The best platform to collect customer feedback includes SurveyMonkey, AskNicely, UserReport, InMoment, and Podium. These platforms help collect and analyze customer feedback to improve products and customer experience.

What Is Your Top Customer Feedback Survey Builder?

The top customer feedback survey builder is SurveyMonkey, which is a popular and reliable platform for collecting customer feedback through surveys.

What Is Customer Feedback Software?

Customer feedback software is a tool that helps businesses collect and analyze various forms of feedback from customers, such as reviews, surveys, customer service interactions, and social media activity. This data can be used to make informed decisions and improve the product and customer experience.

How Do You Keep Track Of Customer Feedback?

To keep track of customer feedback effectively, use customer feedback software like Wootric or Survicate. These tools collect different types of feedback, such as reviews, surveys, and social media activity, allowing you to make informed decisions and improve the overall customer experience.

Utilizing these software helps in tracking customer satisfaction and improving your products or services.


To conclude, choosing the best customer feedback software is crucial for businesses aiming to improve their products and customer experience. From conducting surveys and collecting reviews to analyzing social media activity, customer feedback software offers valuable insights for informed decision-making.

With various options available such as SurveyMonkey, Survicate, and Hotjar, businesses can track and monitor customer feedback effectively. Investing in the right customer feedback software can significantly enhance customer satisfaction and drive business growth.

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